Install the tool
Download the Windows build from the download center and run the installer. Install the USB programming cable driver if Windows does not detect the cable.
Open downloadsSupport
Support, without the runaround.
Start with the three steps below. If the radio still will not cooperate, the FAQ covers the problems we see most often.
Quick start
Three steps to a working radio.
Do these in order. Most “cable not detected” problems are solved by step one or two.
Connect the radio
Power the radio on, plug in the programming cable, and select the COM port in the tool. Use a data-capable cable, not a charge-only cable.
Cable troubleshootingRead before write
Read the radio first and save a backup of its current configuration. Only then edit channels or write a new profile.
Configuration guidance
Windows only.
The current download is a single .exe installer. Verify the SHA-256 on the download page before running it.
FAQ
Common questions.
If your question is not here, send us the model, software version, operating system, and the exact error message.
Download Samcom Radio Freq Tools V1.4 for Windows. If Windows does not detect the cable, install the USB programming cable driver. There is no macOS build at this time.
Try a different USB port, reinstall the cable driver, and check Device Manager for a COM port. Use a data-capable cable rather than a charge-only cable. If another program is holding the port open, close it and reconnect.
The current build is V1.4. If your radio is not detected, contact support with the model and the exact error message.
The current build is a standard Windows .exe installer. If you are on an older version of Windows, contact support before installing.
Verify the SHA-256, make sure the download finished, and try running the installer as administrator. Close other radio programming software before connecting the cable.
Yes. Read the radio first and save the profile before making changes. Keep a copy of the file so you can restore it later.
Contact
Still stuck? Tell us what the radio is doing.
Include the model, software version, operating system, and the exact error message. A photo of the label under the battery helps us answer faster.